GD Bathrooms Terms and Conditions

This page (together with the privacy policy, refunds policy, terms of website use and other documents referred to on it) tells you the Terms and Conditions on which we supply any of the products ("the Products") listed on our website at www.gdbathrooms.com ("our site") to you. Please read these Terms and Conditions carefully before ordering any Products listed on our site. You should understand that by ordering any of our Products you agree to be bound by these Terms and Conditions.

Your attention is in particular drawn to the limitation of liability provisions in Condition 10.

You should not book a plumber, electrician, builder or any other installer until all Products have been delivered and checked.

Products must be installed by suitable qualified or registered installers.

You should print a copy of these Terms and Conditions for future reference.

1. INFORMATION ABOUT US

Grand Design Bathrooms is the trading name of Grand Design Interiors Bathrooms and Kitchens Limited and www.gdbathrooms.com is a site operated by Grand Design Interiors Bathrooms and Kitchens Limited (we). We are registered in England and Wales under company number 08283584, with our registered office and main trading address at Eden Chapel Building, Chapel Lane, Keighley, BD21 2AJ. Our VAT Number is 175 0714 13.

2. YOUR STATUS

By placing an Order with us, you warrant that:-

a.) You are legally capable of entering into a binding contract;

b.) You are at least eighteen (18) years old;

c.) All details you provide to us for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and

d.) You are authorised to use the credit or debit card with which you purchase any Product(s) and that there are sufficient funds in your account to cover payment of the Product(s) ordered.

3. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

3.1. After placing an order with us, you will receive an initial e-mail from us acknowledging that we have received your order and a further e-mail will usually be sent (usually within 48 hours of the initial e-mail) advising an estimated delivery date for the Product(s). Please note that this does not mean that your order has been accepted. Your order (whether made through our site or over the telephone or fax or in writing) constitutes an offer by you to buy a Product(s). All orders are subject to acceptance by us and product availability, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product has been dispatched ("the Dispatch Confirmation"). The contract between us ("the Contract") will only be formed when we send you the Dispatch Confirmation. For the avoidance of doubt we will not process any order until we have received payment from you in full and cleared funds in respect of an order, including VAT and delivery charges.

3.2. The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your Order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

3.3. When placing an order, you warrant that any and all information and/or specifications given are complete and accurate.

3.4. All specifications, descriptions, colours or illustrations of Products on our site are given for the sole purpose of giving an approximate idea of the Products sold though our web site and we shall not be liable for any variations in any specification, description or colour of the Product(s) which do not materially affect the specification, use or operation of the Product.

3.5. We reserve all rights to refuse your order for any reason.

3.6. Any quotation is valid for a period of 30 days from its date, provided that we have not previously withdrawn it. Any quotation is given on the basis that no Contract shall come into existence until we send you a Dispatch Confirmation in accordance with Condition 3.1.

4. AVAILABILITY AND DELIVERY

4.1. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances. Where we become aware that the date for delivery may be delayed, we will notify you as soon as possible and aim to provide you with a revised date. Delivery of Products will usually be made directly from our place of business.

4.2. If you order more than one Product, the Products may be delivered to you in separate instalments. Each instalment is a separate Contract and no cancellation of one Contract relating to an instalment entitles you to cancel any other Contract or instalment.

You should not book a plumber, electrician, builder or any other installer until all Products have been delivered and checked. Products must be installed by a suitably qualified or registered installer.

4.3. All deliveries require a signature. Deliveries will be made to the "kerb side", ground floor of a delivery address only. You agree to provide (at your own expense) adequate and appropriate manual labour for unloading the Product(s). If the delivery address is not accessible by lorry you must inform us by telephone or email at the time of order.

4.4. You must inspect all Product(s) thoroughly before signing for delivery. If items are defective or damaged on delivery, you must inform us in accordance with Condition 8.3.

4.5. If you fail to take delivery of the Product(s) or we are unable to deliver the Product(s) on time because you have not provided adequate delivery instruction, the Product(s) shall be returned to the supplier or manufacturer and a further delivery date will be arranged. You agree to meet the costs of any subsequent re-delivery.

4.6. We shall not be liable for any loss you incur, whether financial or otherwise, resulting directly or indirectly from our delay or failure to meet the date where the delay is caused by reasons outside of our control.

4.7. We shall not be liable for any non-delivery of Products unless you give written notice to us of the non-delivery within three days of the date when the Product(s) would in the ordinary course of events have been received. Our Liability for non-delivery of Products shall be limited to replacing the Product(s) within a reasonable time.

4.8. Delivery to a different address other than the card holder's address is at our discretion.

5. RISK AND TITLE

5.1. The Product(s) will be at your own risk from the time of delivery.

5.2. Ownership of the Product(s) will only pass to you when we receive full payment of all sums due in respect of the Product(s), including delivery charges.

6. PRICE AND PAYMENT

6.1. The price of any Product will be as quoted on our web site from time to time, except in cases of obvious error. Discount for bulk purchases will be made available on request.

6.2. These prices are shown as inclusive of VAT but exclusive of delivery costs, which will be added to the total amount due as set out in our Delivery Policy. A delivery charge may apply to delivery to some remote postal areas depending on the location and the nature of the Product(s) ordered. If such delivery charges apply, we will notify you at the time of order. Please contact us for details of delivery charges to remote postal areas, overseas and to locations outside the United Kingdome mainland.

1.3. Prices are liable to change at any time but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

6.4. Our site contains a large number of Product(s) and it is always possible that, despite our best efforts, some of the Product(s) listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedure so that, where a Product(s) correct price is less than our stated price, we will charge a lower amount when dispatching the Product to you. If a Product(s)' correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product(s) or reject your order and notify you of such rejection.

1.5. We are under no obligation to provide the Product(s) to you at the incorrect (lower) price even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

1.6. Payment for all Products must be by credit card or debit card. We accept payment by most major credit cards including Visa, Mastercard, Switch, Delta, Maestro and Solo. We also accept online payment via PayPal. Where payment for Product(s) is made by credit or debit card issued outside the United Kingdom, such payment may be subject to an upper limit. Payment will be taken at the time of order. An order will not be dispatched until full payment has been received in respect of that order.

1.7. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these Terms and Conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

7. CONSUMER RIGHTS

1.1. If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Product(s). For the avoidance of doubt, a working day shall include Monday to Friday but shall exclude weekend days and all bank and/or public holidays. In this case, you will receive a full refund of the price paid for the Product(s) in accordance with our Refunds Policy (set out in Condition 9).

1.2. To cancel a Contract, you must inform us by email to customerservices@gdbathrooms.com or in writing to GD Bathrooms at Eden Chapel Building, Chapel Lane, Keighley, BD21 2AJ, UK. Failure to inform us in writing of your intention to return the Product(s) prior to postage may result in a delay under Condition 9.

1.3. You must also return the Product(s) (together with any instructions and accessories for the Product(s) and any premium offers or free gifts accompanying the Product(s)) to us (or our suppliers or manufacturers) as directed by us immediately.

1.4. You must return the Product(s) in the same condition in which you received them and at your own cost and risk. The returned Product(s) should be in their original packaging, in unused and resalable condition and should be accompanied by all corresponding order details. You have a legal obligation to take responsible care of any Product(s) while it is in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

1.5. You will not have any right to cancel a Contract for the supply of any Product(s) that have been altered or made to your specification or Product(s) that have already been installed.

1.6. Details of this statutory right to cancellation, and an explanation of how to exercise it, are provided in the Dispatch Confirmation. This provision does not affect your statutory rights.

8. QUALITY

1.1. We warrant to you that on delivery of any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which Products of that kind are commonly supplied.

1.2. Most Products purchased through our site carry a full manufacturers guarantee or warranty. We shall use our reasonable endeavours to transfer to you the benefit of any warranty or guarantee given to us by the manufacturer of the Product(s) that you have purchased but we do not separately warrant the Product(s) ourselves. Any alleged defects arising in the warranty or guarantee period must be dealt with by you under the terms of the warranty or guarantee. Please note that the warranty or guarantee will not be valid if the Product(s) is or are not installed by a registered installer (where applicable).

1.3. If you receive a Product that is damaged or defective (including as a result of damage in transit) we shall, at your option, replace such Product(s), or refund to you the amount you paid for such Product (in accordance with our Refunds Policy set out in Condition 9) provided that you notify us of such damage or defect by email or in writing within seven days of delivery of the Product(s). We may require you to return such Product(s) to the supplier or manufacturer at our cost for an examination to take place. The Product(s) should be in their original packaging, in the same condition in which you received them, unused and should be accompanied by all corresponding order details.

1.4. Where a Product has been damaged whilst in your possession, or where we deem the complaint for the damaged or defective Product to be unjustified, we shall not be obliged to accept the return of such Product. In such circumstances, we will notify you that the Product is available for re-delivery and you will be liable for any reasonable delivery charges incurred.

1.5. We shall not be liable for a breach of any of the warranties in Condition 8.1. if:-

a). You make any further use of the Product(s) after giving such notice; or

b). The defect arises because you (or a third party engaged by you) failed to follow the instructions as to the storage, installation, commissioning, use or maintenance of the Product(s) of (if there are none) good trade practice; or

c). You alter or repair such Product(s).

8.6. If we comply with Conditions 8.3 we shall have no further liability for a breach of any of the warranties in Condition 8.1 in respect of the Product(s).

9. OUR REFUNDS POLICY

1.1. When you return a Product(s) to us:-

a). because you have cancelled the Contract between us within the seven day cooling off period (see Condition 7) we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product(s) in full, excluding the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us (or our suppliers, or manufacturers, as directed by us).

b). for any other reason (for instance, because you have notified us in accordance with Condition 20 that you do not agree to any changes in these Terms and Conditions or in any of our policies, or because you claim that the Product(s) is or are defective) we will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product(s). Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

1.2. When you return a Product(s) to us outside the seven day cooling off period (see Condition 7) (other than where the Product(s) is or are damaged or defective on delivery) we may charge you a re-handling charge of up to a maximum of 40% of the value of the Product(s). We will use our reasonable endeavours to keep any re-handling charge to a minimum.

1.3. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

1.4. Any Product(s) returned to us (other than where such Product(s) is or are damaged or defective on delivery) must be in a fully resalable condition and in its original, undamaged packaging. If the Product(s) has not been returned to us in fully resalable condition, we reserve the right to refuse to refund the purchase price of the Product(s).

1.5. Product(s) that have been:-

i) personalised, customised or made to your specification; or
ii) by reason of their nature cannot be returned; or
iii) Product(s) which have had their security seal broken or tampered with in any way;

will not be refunded or exchanged in any circumstances.

9.6. Product(s) which are sold on the clearance section of our site will not be refunded or exchanged in any circumstances.

10. OUR LIABILITY

1.1. Subject to Conditions 3, 4 and 6 the following provisions set out our entire financial liability (including any liability for the acts or omissions of our employees, agents and sub contractors) to you in respect of;-

a). any breach of these Conditions;

b). any use made or resale by you of any of the Products, or of any product incorporating any of the Products; and

c). any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract.

1.2. Nothing in these Terms and Conditions excludes or limits our liability;-

a). for death or personal injury caused by our negligence; or

b). under section 2 (3) of the Consumer Protection Act 1997; or

c). for any matter which it would be illegal and/or unlawful for us to exclude or attempt to exclude our liability; or

d). for fraud or fraudulent misrepresentation.

10.3. Subject to Condition 10.2 and Condition 10.3

a). Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the Contract shall be limited to £5,000,000 in relation to public and product liability and £1,000,00 in relation to acts or omissions of our employees, agents and sub-contractors; and

b). We shall not be liable to you for loss of profit, loss of business or depletion of goodwill in each case whether direct, indirect or consequential or any claim for consequential compensation whatsoever which arises out of or in connection with the Contract.

10.4 . We are not responsible for direct or indirect loss(es) which happen as an effect of your misuse of the Product(s) including but not limited to direct or indirect loss(es) which happen as an effect of your faulty installation of the Product(s) and/or your failure to follow any installation instructions in respect of Product(s).

10.5. Where you buy any Product(s) from a third party seller through our site, the seller's individual liability will be set out in the seller's terms and conditions.

11. IMPORT DUTY

1.1. If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when delivery reaches the specific destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local Customs Office for further information before placing your order.

1.2. Please also note that you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of such laws.

12. WRITTEN COMMUNICATIONS

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirements that such communications be in writing. This condition does not affect your statutory rights.

13. NOTICES

All notices given by you to us must be given to Grand Design Interiors Bathroom and Kitchens, Eden Chapel Building, Chapel Lane, Keighley, BD21 2AJ. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in Condition 12 above. Notice will be deemed received and properly served immediately when posted on our Website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In providing the service of any notice, it will be sufficient to prove, in case of a letter, that such letter was properly addressed, stamped and placed in the post and in the case of an email, that such email was sent to the specified e-mail address of the addressee.

14. TRANSFER OF RIGHTS AND OBLIGATIONS

1.1. The Contract between you and us is binding on you and us and on our respective successors and assigns.

1.2. You may not transfer, assign, charge or otherwise dispose of the Contract, or any of your rights or obligations arising under it, without our prior written consent.

1.3. We may transfer, assign, charge, sub-contract or otherwise dispose of the Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

15. EVENTS OUTSIDE OUR CONTROL

1.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by events outside our reasonable control (a Force Majeure Event).

1.2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following;-

a). Strikes, lock outs, or other industrial action.

b). Civil commotion, riot, invasion, terrorist attack, or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

c). Act of God, Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

d). Impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport.

e). Impossibility of the use of public or private telecommunications networks.

f). The acts, decrees, legislation, regulations or restrictions of any government or statutory authority.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring a Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

16. WAIVER

1.1. Failure or delay by us in enforcing or partially enforcing any provision of the Contract shall not be construed as a waiver of any of our rights under the Contract.

1.2. Any waiver by us or any breach of, or any default under, any provision of the Contract shall not be construed as a waiver of any subsequent breach or default and shall in no way affect the other terms of the Contract.

17. SEVERABILITY

If any of these Terms and Conditions or any provision of the Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

18. ENTIRE AGREEMENT

1.1. These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and this Agreement supersedes any prior agreement, understanding or arrangement between us, whether oral or in writing.

1.2. We each acknowledge that, in entering into this Agreement, neither of us has relied on any representation, statement, warranty, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms and Conditions.

1.3. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of Contract as provided in these Terms and Conditions.

19. RIGHTS OF THIRD PARTIES

The parties to this Agreement do not intend that any term of the Contract shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person who is not a party to it.

20. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

20.1. We have the right to revise and amend these Terms and Conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and legislatory requirements and changes in our system's capabilities.

20.2. You will be subject to the policies and Terms and Conditions in force at the time that you order Products from us, unless (i) any change to those policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or (ii) if we notify you of the change to those policies or these Terms and Conditions before we send to you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions, unless you notify us to the contrary within seven working days of receipt by you of the Product(s)).

21. GOVERNING LAW & JURISDICTION

These Terms and Conditions shall be governed by and construed in accordance with English Law. Disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

22. DATA PROTECTION AND PRIVACY

Any details which you provide to us from which we can identify you are held and processed in accordance with our privacy policy.

23. LINKS TO AND FROM OTHER SITES

We may provide links on our site to the sites of other companies, whether affiliated with us or not. We cannot give any undertaking that the goods you purchase from third party sellers through our site, or from companies to whose site we have provided a link on our site, will be of satisfactory quality, and any such warranties are disclaimed by us absolutely. This disclaimer does not affect your statutory rights against the third party seller. We will notify you when a third party is involved in a transaction, and we may disclose your customer information related to that transaction to the third party seller.